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Shipping Policy

Effective Date: 30 August 2026

1. Dispatch & Processing Times

Orders are packed fresh and dispatched within 2 working days (excluding weekends and UK Bank Holidays).

2. UK Delivery Options & Rates

Shipping rates are calculated dynamically at checkout based on total parcel weight and your order subtotal:

Parcel Weight Royal Mail Tracked 24 (1–2 Days) Royal Mail Tracked 48 (2–3 Days)
Up to 2kg £4.65 £3.65
2kg – 10kg £8.55 £7.35
Over 10kg £13.85 £11.85

3. Free Shipping Threshold

Orders with a sweets subtotal of £40.00 or more qualify for FREE Royal Mail Tracked 48 Shipping. Upgrading to Royal Mail Tracked 24 remains available at checkout for the standard weight-based rate.

4. Tracking & Delivery

All orders are sent via tracked Royal Mail services. Once your parcel has been handed over to Royal Mail, a tracking number will be automatically emailed to you.

5. Address Accuracy & Failed Deliveries

Customers are responsible for ensuring the full, correct delivery address is provided at checkout. If a package is returned to us due to an incorrect address or uncollected delivery attempts, re-dispatch postage fees will apply.